Watch a demonstration of the Remote Connectivity Analyzer.
- [Instructor] Let's now move away from the individual client issues and consider problems that can affect us at an enterprise or server level. When multiple users report a problem with email, we need to act rapidly. We need to identify, troubleshoot, and resolve Exchange issues. The most common cause is likely to be an outage or failure of connectivity to their Office 365 resources. To help diagnose the problem, Microsoft has a website that you can visit. You don't need to download or install anything.
Just select the most appropriate test to run. The Remote Connectivity Analyzer is a collection of web-based tools and can be found at testconnectivity.microsoft.com and is designed to help you troubleshoot connectivity issues for products such as Exchange ActiveSync and an on-premises installation or online as part of Office 365. Some of the issues that can be diagnosed and tested using this website include Exchange ActiveSync connectivity, Exchange Web Services connectivity, Microsoft Office 365 connectivity, and internet email issues.
The website will guide you through the diagnosis and will try to determine the source of the connection problem and suggest actions to resolve the issue. Let's take a look at how to use the Microsoft Remote Connectivity Analyzer. First, we need to open a browser and view the tool at testconnectivity.microsoft.com. We can ignore the advert for the Office 365 Support and Recovery Assistant and scroll down. From the list of tabs, you can choose the service you wish to test.
We can see we have Exchange Server, Skype for Business or Lync, Office 365, client-related issues, and the Message Analyzer. I'll click the Office 365 tab. I'll choose the Microsoft Office Outlook connectivity test and this will inspect the Outlook client sessions. I'll scroll down and click next. I need to enter my credentials and I'll use Adriana's credentials as before.
I'll use my email address for the Microsoft account also and tick the box to confirm I've used my Exchange domain credentials. I'll scroll down and enter the verification characters as requested and click verify. Once verified, I can click the perform test on the right-hand side. The test is performed and the results will be shown shortly. Once the test is complete, we can scroll down and see the results.
The test has been successful, but there are some warnings. Let's click expand to view the tasks completed. Just look at the volume of information and the green ticks. You can see that the tests have been very extensive. I'll scroll down to the bottom and I can click start over or run the test again. I'll click start over and this time check my Office 365 DNS.
Under the Office 365 General Tests, I'll select the Office 365 Exchange DNS connectivity test and then click next. I'll enter my domain and then click perform tests. Notice that this time, our credentials have already been cached and this test completes rapidly without errors.
- Common sign-in issues and resolutions
- Network connectivity tools
- Installing and running the Microsoft Office 365 Support and Recovery Assistant tool
- Troubleshooting Exchange ActiveSync
- Outlook profile repair
- Troubleshooting OneDrive for Business issues
- Delegated mailbox issues
- Troubleshooting common Office 365 SharePoint problems
- Common Skype for Business Online problems