Learn how to set up an Exchange connection to Outlook 2016, and use the Outlook Connection Status tool to verify connection to Office 365.
- [Instructor] Most users take email for granted, and it is difficult to imagine a workplace without email. When new employees join the company, we need to set up and manage their email accounts. Regardless of whether you have an on-premise infrastructure or Exchange Online, it is the Exchange Server in the background that hosts and delivers email messages. Outlook is one of the most popular email clients that is used to connect to Exchange on both the desktop and mobile devices.
An Exchange email account can be created for a user from within the Exchange Admin Center, or within the Office 365 Admin Center by allocating an Exchange Online product license to a user. Their mailbox is then created, and the user can connect to it using the Outlook client. The mailbox is then provisioned, and the user can connect to it using the Outlook web client. The Outlook web client is a simple and convenient way to browse emails, and requires no downloading or installation of an app, and can be viewed on any device with a web browser.
For some users, especially users of desktop PCs, they prefer the full richness than Outlook client can provide. For subscribers of Office 365, you have a valid license for Outlook 2016 as part of the Office 365, which is available to download from your Office 365 homepage. The Outlook desktop client is useful for office-based employees who use the same device on a daily basis. Once you've configured an Outlook account, you can verify that it is working correctly by using the Outlook Connection status tool, which allows you to view the details of the current mailbox connections.
Let's take a look at how to set up and troubleshoot Outlook 2016 for a new Exchange email account. I'll click the start button, and then type Outlook. Select Outlook 2016, and then in the Welcome to Outlook wizard, enter the email address that we need to set up. And click connect. The account setup has been completed using the Windows 10 username and credentials. I'll deselect the set up Outlook Mobile option, and click okay.
Outlook launches, and Adriana's mailbox has been displayed. Let's now take a look at the connection status tool. With Outlook still running, if you click the Windows notification area, the up arrow, and then hold the control key, and then right-click on the Outlook icon, you can now release the control key. We can see the connection status option. Click this. A new window opens, and you can see the details of the current connections made between Outlook and the Exchange Server.
On the general tab, you can scroll across and see the server name, session status, and the protocols used. Notice the request fail column. This will indicate if the connection is reliable. If the connection to the Exchange Server is lost, for example, due to a poor Wi-Fi or tethered connection, you can click the reconnect button, and this will reconnect you to the Exchange Server. Outlook will automatically do this for you if the connection to the exchange server is lost. For example, due to a poor Wi-Fi or tethered connection, you can click the reconnect button, and this will reconnect you to the Exchange Server.
Outlook will automatically do this for you once it is timed out.
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