Review issues pertaining to using the SharePoint Open with Explorer feature, and demonstrate adding SharePoint Online site to a trusted sites zone in Internet Explorer.
- [Instructor] Open with File Explorer feature within chatpoint online allows users to use a File Explorer to browse and manage their cloud based files. For many users it can be easy to perform file management activities in File Explorer rather than use the SharePoint website. This functionality to use File Explorer with SharePoint files is called View in File Explorer in SharePoint Online and requires Active X controls. We learned earlier that Active X is not supported on all browsers.
To use the View with File Explorer feature open Internet Explorer and navigate to the document library in SharePoint and then click the View with File Explorer option. If you encounter any issues when trying to use Open with File Explorer, then you should check each of the following to resolve the problem. That you're using 32-bit version of Internet Explorer 10 or 11 as this feature needs Active X controls. That users know that they need to click the Open with File Explorer or View in File Explorer button in the SharePoint library.
That you are authenticated to Office 365 and that you're SharePoint Online site has been added to your trusted sites within Internet Explorer. That the web client service is running and whether the device requires any updates. Some if not all browsers will block downloads from sites that are not trusted. It would be difficult to use SharePoint if it was not recognized as a trusted site. Thankfully, Internet Explorer allows you to trust sites and this allows you to run Active X and you need to add SharePoint as a trusted site on each client PC that requires it.
To save having to configure many client computers manually, you can make the change to the trusted sites list using group policy. The location within group policy is shown on screen at computer configuration, administrative templates, Windows components, Internet Explorer, Internet Control panel, and the security page and then double click the site to zone assignment list. Let's take a look at how to use File Explorer with SharePoint and add SharePoint as a trusted site.
First, I will open Edge and sign in to Office 365. Now, I'll click the SharePoint tile and then open one of my recent sites. On the left hand side, I'll click the documents item to see all the documents on this site. When I click the all documents drop-down on the right hand side, notice I don't see the option to open in File Explorer. This is because Active X is not supported in Edge, therefore, we need to click the three dots in the top right and click Open with Internet Explorer.
I'll confirm my login and now when I click the all documents drop down I can see view in File Explorer. Let's click that. After a few seconds, the user account control security dialog box appears and we can click allow. Notice that we can now see the files in a familiar File Explorer window. Sometimes we'll be denied access if the site is not in our Internet Explorer trusted sites list.
Let's take a look at how to add our SharePoint site to an Internet Explorer trusted site. I'll return to Internet Explorer, I'll copy the URL belonging to my SharePoint site. And then click the cog in Internet Explorer and select Internet options. On the privacy tab, I'll then select sites, and paste the website address of the site we need. I'll clean up the address of the website and then click allow.
I can then click okay twice. For this change to be applied, we'd need to close the browser window and reopen.
- Common sign-in issues and resolutions
- Network connectivity tools
- Installing and running the Microsoft Office 365 Support and Recovery Assistant tool
- Troubleshooting Exchange ActiveSync
- Outlook profile repair
- Troubleshooting OneDrive for Business issues
- Delegated mailbox issues
- Troubleshooting common Office 365 SharePoint problems
- Common Skype for Business Online problems