Explore OneDrive for Business sync problems and possible remedies, including the OneDrive wizards found in the Support and Recovery Assistant for Office 365.
- [Instructor] Being able to work on your cloud-based files whilst being offline is great. OneDrive automatically syncs all of the changes you make back to the cloud. However, sometimes the sync can fail and this can frustrate both users and the help desk. Let's take a look at how some issues can be resolved. One of the common issues is that OneDrive can't sync huge files. The maximum file size is that you can upload and sync is 10 gigabytes. A workaround for huge files is that you could compress them or split them into smaller files if possible.
You should also check that the device has the latest Windows updates installed. And if the sync engine is still misbehaving, compare the app version to a known working system. OneDrive sync has experienced several issues over the years and there is a list of possible issues and resolutions that you could perform to resolve sync issues that are on screen. These include restarting the OneDrive desktop app. In Windows 10, making sure that your OneDrive account is connected to Windows and that you finish setting up OneDrive.
Make sure that you're syncing the correct folders, turn off the Office Upload, and make sure that the file path is not too long. Additional sync issue checks and tasks that you could perform to resolve sync issues include making sure that you have the correct file or folder permissions in place, check to see if there's an existing file or folder with the same name in the same location, and make sure that your device has enough free disk space and then restart the sync engine.
You could validate your Microsoft account credentials. You could unlink OneDrive and then rerun the OneDrive setup again. And finally, uninstall and then reinstall OneDrive. To carry out a full reset of the OneDrive client back to the default values, type run in the start search and hit Enter to open the run dialogue box. Next, type the command on screen to reset OneDrive. You should see the OneDrive icon in the notification area disappear and then reappear.
If the OneDrive cloud icon doesn't reappear, then open the run box again and enter the following command to launch OneDrive. If the OneDrive won't launch or you need to reinstall, you can also download the installation files from the OneDrive website at the link on screen. Finally, one of my favorite solutions is wizard based. You can download and run the support and recovery assistant for Office 365 from the diagnostics.outlook.com website.
There is a OneDrive for Business sync troubleshooting option which may resolve your issues. Let's take a look at how to troubleshoot OneDrive for Business issues with the support and recovery assistant for Office 365. First, I'll launch Edge and download the tool from diagnostics.outlook.com. I'll click download and then click run. The tool will auto start once downloaded.
I'll need to accept the terms. And then on the dialogue box, click the OneDrive for Business option near the bottom and click next. I'll then choose the help I need syncing my OneDrive files and click next. I'll confirm that this is the affected machine and click next. The test complete automatically and we can take a look at the summary and then click next.
We can exit from the tool and provide feedback. If you're still having sync issues, you can compare the version number of your OneDrive app to a known working system. To check the version number of your OneDrive app, right click the OneDrive app icon in the notification area, then click settings and then click the about tab. On the about tab, you can see the version and build number, which you can compare to another system you know to be working.
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