Sharon discusses shared mailboxes and the use cases for them. She also outlines the various permission levels for shared mailboxes and demonstrates how to create a shared mailbox.
- [Instructor] Shared mailboxes enable multiple users…to access one mailbox.…Responses from the mailbox come from the email…or the alias that is assigned to that shared mailbox,…not the individual user…who is replying to the general email.…A good example of a shared mailbox…would be for tech support.…We could create a tech support mailbox.…All the emails would be received within a single mailbox…and all the users in the tech support team…would be able to view and reply to those emails.…
Shared mailboxes do not require an Office 365 license…unless the storage exceeds 50 gigs.…I'm going to show you the nuances of creating a shared mailbox…both in the portal and using PowerShell.…As always, I have logged into the Office 365 portal…with an admin account.…I'm in the Office 365 admin center…and I need to launch the exchange admin center.…This is located under the admin center's heading.…Shared mailboxes are created under the recipient's tab.…
I already have a general HR mailbox available.…I'm going to go ahead and create another one.…
- Changing the default and reply-to email addresses
- Managing SIP addresses
- Creating resource mailboxes
- Creating external contacts
- Creating distribution lists
- Creating and applying retention policies for Exchange mailboxes
- Configuring Skype for Business Online communication settings
Skill Level Intermediate
Q: This course was updated on 08/13/2018. What changed?
A: New videos were added that cover creating Office 365 groups, delegating permissions using the Office 365 portal and Windows PowerShell, and migrating public folders.