Review common Office 365 SharePoint problems, including browser support, ActiveX issues, service outages, and planned maintenance.
- [Instructor] Office 365 provides cloud-based services such as Office Online and Exchange Online and is offered on a subscription basis. It delivers millions of users across the world with a highly reliable and stable service. SharePoint Online is also included with Office 365 and can be used to create sites for collaborative working and information sharing within an enterprise. The underlying cloud-based storage, which is included with Office 365 and SharePoint Online subscriptions, is called OneDrive for Business and this provides accessible, secure, and collaborative storage for your users.
Whenever issues occur, you should be able to troubleshoot cloud problems by asking is the issue just for one user or for many users. For a single user, you can proceed to investigate login or connectivity issues. Whereas if several users have problems, then you should log on to the Office 365 admin portal to check for service outages. These could be for planned maintenance or for unidentified failure that might be causing the problem. For plans such as SharePoint Online, your users may be affected by exceeding plan limits.
These can include storage limits for each user, for sites, libraries, and for file uploads. You should check your SharePoint Online plan documentation for any service limits that could affect your users and increase them if necessary. Other common SharePoint problems include browser support, ActiveX support, service outages, and access to the Office 365 admin portal. SharePoint supports most popular browsers as you can see from the table.
However, not all SharePoint features are supported in all browsers, though this may change in the future. Depending on which browser you use, you could encounter some other issues such as digital signing of documents, list and event synchronization, and the copy items progress bar not being displayed. ActiveX is a Microsoft technology that adds functionality to webpages. Some SharePoint functionality requires ActiveX controls, which are only available on the 32-bit versions of Internet Explorer 10 and 11.
Office 365 SharePoint is an online service provided by Microsoft and therefore it must always be available. Although quite rare, Microsoft have experienced unexpected outages, which means enterprises lose access to their SharePoint resources. Typically, when an outage occurs, this is localized to a specific region or data center and the service is restored as a matter of urgency. From time to time, Microsoft will need to carry out maintenance on parts of their service.
These are often implemented to improve performance. Microsoft outlines their liabilities due to outages and their approach to maintenance and this is contained in their Service Level Agreements or SLAs. You may find that during an outage that the Office 365 admin portal might also be affected, but this is often a temporary issue. Administrators can use the Office 365 admin portal to check on service health, history, and future planned maintenance to the service. To access the Office 365 admin portal, you should use the URL of office.com.
Let's take a look at the service health dashboard within the Office 365 admin center. First, I'll sign in to the Office 365 admin center as a global administrator at office.com. On the landing page, I'll click the admin tile. And then in the Office 365 admin center, I'll select the health item on the left-hand side and then select service health. The service health dashboard loads and you can see three areas, all services, incidents, and advisories.
Along the bottom there's a key with a green tick for healthy, an exclamation point for advisory, and a warning symbol for an incident that may disrupt the service. In the top right, there's a link to see the history of the service health. We can view the service health for the last seven days and also for the last 30 days. Let's click one of these and see the details. Here, you can see the detailed information relating to the incident. If you're looking for a specific service outage, you can use the search feature.
Let's type OneDrive. Finally, if we click the message center menu on the left-hand side, we can see all the notifications that Microsoft have sent to it relating to service maintenance, new features, and updates.
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