Join Nancy C. Muir for an in-depth discussion in this video Excluding sites from scans, part of Norton Internet Security Essential Training.
There are two approaches to scanning that Norton can use on your computer, sonar scans and real-time scans. In this movie, you'll learn how to exclude files or programs from these scans so that the things you trust, but that look suspicious to Norton, won't be quarantined or removed during a scan. You also learn how Auto Protect and Download Intelligence protect you between scans, and how you can exclude files and folders from their actions as well. Finally, I'll tell you how to review current risks, and exclude one or more of these from Norton Scans.
First, I'll help you understand the difference between SONAR and Real Time scans. Real Time scans use the known virus definitions provided by Norton Live Update. On the other hand, SONAR, which stands for semantic online network for advanced response, deals with undefined threats. These are threats that are so new there is no definition on record for them. SONAR uses artificial intelligence and a heuristic approach, which is a fancy word for making a best guess.
That something is a threat because it looks like a threat. In addition to SONAR scan exclusions, you can create exclusions for Auto-Protect and Download Intelligence Detection. Auto-Protect works all the time between updates and scans to identify threats and then automatically repair or delete them. There's one hitch, if Auto-Protect can't fix an infected file, it doesn't let you use the file. By creating exclusions, you can allow a folder or file to be omitted from Auto-Protect's actions, so you never loose access to it.
Download Intelligence is part of the download insight feature. It gives you details about, and choices for handling questionable executable files that you try to download. This is good because most malware threats hide in executable files. If there's a file or folder that you trust and you don't want Norton to create a fuss when you try to download it, you can create an exclusion for it. So, now that you understand what can be excluded, it's time to learn how to set up exclusions. With Antivirus and SONAR Exclusions selected in Settings, you'll see four options listed in the right-side of the window.
The first two work pretty much the same way to add files or folders you want to exclude from real time scans or from Auto-Protect, Sonar and Download Intelligence detection. So let's take a look. Click Items to exclude from scans. This opens a Scan Exclusions window. Click the arrow on the Add button and choose Folders or Files. In the Add Item window that opens, enter a file or folder name or click Browse to find a file or folder on your computer. Click OK.
Now, click Apply to apply that exclusion. And if you like, you can go ahead and add more exclusions at the same time. When you're done, click OK. To add exclusions for Auto Protect, SONAR, and Download Intelligence Detection, click that option. Then you follow the same procedure to find a folder or a file to exclude. You can also review known security risks and exclude them from Realtime and Sonar scans.
You might do this if a program you've installed requires a file to work, and you are okay with the level of risk that involves. You can also review known security risks that have signatures Norton recognizes as risks and exclude them from Real Time and SONAR scans. You might do this if a program you've installed requires a file to work and you're okay with the level of risk that involves. So to find those files with risk signatures, click on Signatures to exclude from all detections. Click Add. Norton displays a list of security risks.
Click on an item, its probably a good idea to click the Risk Details button before you add an item, to see how big a risk Norton considers this to be. If you're okay with the risk level, click Close then click Add. That file is now included in the signature exclusions. You can click Apply to apply that setting and then go to Add and add more exclusions or click OK to accept that. The final setting, Clear File IDs Excluded During Scans, gives you the option of a Clear All setting.
You may want to clear all of the exclusions you've entered, which is useful if somebody else buys or uses your computer or if for some reason you no longer want to allow the exclusions you entered. Click Clear All. If you're okay with clearing all the exclusions you've set, click Yes. In this movie you found out a little bit about the two approaches to scans and some of the protection features in Norton. I also stepped you through how to set up items to exclude from scans and autoprotect and download intelligence features. It's important that you know how to do this before you begin scanning.
So that you can have access to the files and folders you trust with no interference from Norton. However, be aware that excluding anything from Norton scans puts you a bit at risk. Just be sure that you know the source of the files and folders that you exclude and you should be fine.
She explains how to set up real-time protection, configure scans of your system, and schedule tasks so that they don't hog system resources at important times. She'll also show how to set up a Smart Firewall to protect your entire network, and configure antivirus and antispam protection for messaging and email. Then learn how to protect and control your family's experience online, use an Identity Safe account for web browsing, and work with Norton's add-on cloud-sharing, mobile security, and remote monitoring services. Finally, Nancy explains how to incorporate Norton software as part of an overall privacy and security effort.
- Installing Norton Internet Security
- Excluding sites from scans
- Viewing performance data
- Running updates
- Configuring and running scans
- Protecting yourself online and on mobile devices