When is a problem resolved?

- [Announcer] Web applications are constantly growing,…it can be overwhelming to try…and solve every problem that exists…and still have the time to add new features.…We want to do the right thing…and fix all problems as they come up.…Fixing errors is unambiguous,…either the error occurs or it doesn't.…What about performance concerns like a slow site?…In order to stay sane and make progress…we need to be able to find the answer…to a fundamental question.…When is a problem resolved?…The answer takes a combination of technical…and issue management skills.…

First of all, what does resolve?…To resolve is the settle or find a solution to a problem.…Notice that it doesn't say, to fix.…Why not?…There are a number of ways to resolve a technical problem.…The most obvious is to fix the issue,…which means that something was wrong to begin with.…However, what if you cannot reproduce the issue?…That's a valid resolution as well,…especially is the issue is particularly vague.…Also, there's a won't fix resolution,…meaning the system works as designed…