Join Mark Thomas for an in-depth discussion in this video The seven Rs of change management, part of Cert Prep: ITIL Foundations.
-In change management we talked about the CAB or the change advisory board and the ECAB, the emergency change advisory board. One of the things I mentioned when I talked about the CAB is I said "What are the things we discuss "how do we come up with questions "and what are the things we have to meet "in order to properly assess a request for change." And that's what we call the 7 Rs of change management. It essentially provides you with a high level script of things to make sure that you're covering the right pieces as you're addressing change. And the 7 Rs the first one is who raised the change that's a understanding of a costumer group the specific costumer, internal, external, who is that actually raised that change? And once you understand that, what's the reason for the change? Reactive, proactive, what size of change, is this for cost reduction, is it for market share growth, is it to repair an incident, those types of things you might ask.
And then the return on the change, right? The return, what are we getting out of this change and also what are the risks. This is a big one, what are the risks of this change. This is when we are looking at our configuration management system or other tools and databases to help us understand the risks of actually deploying this change. What resources are required to deliver and support the change, who is responsible for the build, test and implementation of that change. That's kind of thinking about release and deployment management as a process we understand who is actually completing those.
And what's the relationship between this change and other changes that are taking place? Are these grouped into a larger release or are these just independent changes? Are there others that are taking place that we might collide with or is there some synergy with this and others that are out there? I always think about the relationship too, I think about the relationship between configuration items, I like to throw that one in there. Because remember on these configuration items, that we're dealing with there is a relationship between these, so in addition to the relationship with other changes I wanna make sure I don't have a collision with some of these things out there in the configuration module.
So answering those questions enable the change authority, whoever that might be based on your change module, to evaluate changes based on priority, risks, benefits and costs. And so the RFC will be the source of those change activities to create that record. And remember we have a change record that is the official document of the historical aspects of that change. So, those are the 7 Rs of change management.
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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