Join Mark Thomas for an in-depth discussion in this video The seven Rs of change management, part of Cert Prep: ITIL Foundations.
-In change management we talked about…the CAB or the change advisory board…and the ECAB, the emergency change advisory board.…One of the things I mentioned when I talked about…the CAB is I said "What are the things we discuss…"how do we come up with questions…"and what are the things we have to meet…"in order to properly assess a request for change."…And that's what we call the 7 Rs of change management.…It essentially provides you with a high level script…of things to make sure that you're covering…the right pieces as you're addressing change.…And the 7 Rs the first one is who raised the change…that's a understanding of a costumer group…the specific costumer, internal, external,…who is that actually raised that change?…And once you understand that,…what's the reason for the change?…Reactive, proactive, what size of change,…is this for cost reduction, is it for market share growth,…is it to repair an incident,…those types of things you might ask.…
And then the return on the change, right?…The return, what are we getting out of this change…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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