Join Mark Thomas for an in-depth discussion in this video What is service management?, part of Cert Prep: ITIL Foundations.
- Okay, so what is this thing called service management?…We've talked about ITSM, IT service management,…as really being the ethos behind the whole…ITIL framework and ITIL model,…but service management is a discipline required…in order for us to provide services, high quality services,…from the IT for the business…that provides value for the business.…So therefore, if you look at the definition…up on the top yellow box it really hits you quite well,…it says "service management is a set of specialized…"organizational capabilities for providing value…"to customers in the form of services."…Exactly what we were just talking about a few minutes ago.…
Now, when we take a look at this as we are transforming…these resources, valuable resources, we're transforming…these resources in order to deliver these services…and we exploit our organizational capabilities.…So let's talk about these things called…resources and capabilities for a few minutes…because you need both in order to provide value…from a service perspective.…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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