Join Mark Thomas for an in-depth discussion in this video Value to the business of Service Strategy, part of Cert Prep: ITIL Foundations.
- Now, we've talked about service strategy,…and we've talked about providing value,…we identified some of the key processes…within the service strategy phase of the life cycle,…but let's really sum up on why service…strategy as a phase is truly valuable to the business.…And I think, hopefully by now, you've really…understood that this is a key component,…a key phase for us, to understanding…the needs of the business and how we're…going to provide services to support those needs.…Valuable to the business: Why?…We're "Linking activities of the service…"provider to the business outcomes."…Remember: IT provides value, we're not just a cost.…
We are a strategic value providing partner of our business.…Strategy helps us do that.…"Clearly defined levels and types of service…to meet and enhance customer outcomes."…So we're talking about levels of the types of services…that we're providing over to our customers.…We have a clear understanding of what those needs are.…"Quick response, greater flexibility."…We understand, again from a value…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.