Join Mark Thomas for an in-depth discussion in this video Value to the business of Service Design, part of Cert Prep: ITIL® 3 Foundation.
We talked a lot about the value of service design.…We take what's in service strategy.…We then go through the design phase with an output…of this thing called a service design package.…A lot of processes we talked about.…But hopefully you've been able to get…a really good grasp on the value of the design phase…and why that really is good for the business.…If you have a very robust planning or design phase,…you will find that throughout…the economic life cycle of your services,…the total cost of ownership will decrease.…We can reduce that TCO, or total cost of ownership,…to help our customers understand the economic value…of that service throughout its life cycle.…
Therefore, we might also see improved quality…of service through the five aspects of design…through understanding the people, process,…products and partners in the design phase…increases that quality and therefore,…gives us a consistent service.…Improved consistency with reduced variations…of expectations in that service.…We also would take a look at,…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Beginner
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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