Join Mark Thomas for an in-depth discussion in this video Transition Planning and Support, part of Cert Prep: ITIL Foundations.
- The first process we'll talk about within…service transition, is what's called transition…planning and support.…Which I also call TPS.…This process is really quite simple.…What it's supposed to do is provide the overall…planning and support for the service…transition phase itself.…Also to ensure that its coordinating activities,…across projects, across resources, across suppliers…and all the pieces that we need in order to take this…newer change service from design phase…into service operation.…So therefor transition planning and support,…plans and coordinates the resources to ensure that…requirements of service strategy are encoded in…service design and they're effectively realized…in service operation.…
So it's taking this and it's managing the movement of…this newer change service into the…operation environment.…Couple of things around the objectives, let's hit here…and we'll want "plans the appropriate capacity…and resources for a release."…So there are a lot of moving parts across an entire…service transition process.…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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