Join Mark Thomas for an in-depth discussion in this video Technical management, part of Cert Prep: ITIL Foundations.
-The first of the functions we talked about…is what we call the service desk.…Now, let's hit a little bit on the technical management.…You might remember when we had the overview…of technical management, some of the pieces…that were involved on the technical management side.…So we had included mainframe, servers,…we talked about networks, storage, database…directory services, think about this as…the infrastructure type of resources we might have.…So, why does technical management exist?…What's the role all about here?…When we think about it they are the keeper…of the technical knowledge and skills.…
There are assigned technologies that these resources…are assigned to, servers for example.…And so their job is to know and understand…what is taking place in the industry,…how we can better our technical infrastructure…through the and the leveraging of the processes we have.…Also ensuring that incidents and problems tickets right,…these are the folks that are assisting with this stuff,…escalated incidents up to the technical management team…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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