Join Mark Thomas for an in-depth discussion in this video Supplier management, part of Cert Prep: ITIL® 3 Foundation.
-Last process: Service Design.…We have what's called Supplier Management.…An IT service provider cannot…provide services without suppliers.…So it's very important for us to ensure that we're…provisioning, and we're negotiating, we're setting up…contracts with suppliers that support our services,…and are in line with our service level agreements.…Because remember, these are underpinning contracts,…in many cases, we have with our suppliers.…So Supplier Management manages suppliers and their…services to provide seamless IT service quality.…
And make sure we're getting our value…for the money, from the suppliers' standpoint.…So, the process activities they involve, basically…this is from strategy all the way through CSI.…So Supplier Management should not be…taken lightly, and oftentimes, we forget,…or we look at it as an afterthought.…Suppliers are essential to the provision…of the services, making sure that we…have those components in place, ok?…And so, therefore, we need to make sure…or ensure that all contacts with suppliers…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Beginner
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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