Join Mark Thomas for an in-depth discussion in this video Summary: Service life cycle, part of Cert Prep: ITIL® 3 Foundation.
Okay, so we covered a lot in the last few sections…around the service lifecycle at a very high level.…What we're going to do in the future is talk about…some specific processes that we have.…So let's review some of the key pieces here.…So we've got five phases of the life cycle…which we've identified in the side board.…We have service strategy.…Service strategy, providing the value for…the business services, there we go, got it.…Providing the value for the business services that we…have looking at what the customers are expecting.…
This is really the kind of the core to the first step,…to improvement or deployment.…The process we have in service strategy, we have…a couple of them over here, we have…strategy management, IT financial management.…We have portfolio management, demand management,…business relationship management,…value creation through services.…Perception, we have to understand what…the preferences are in the business outcomes…of those things In the business case,…the significant item of expenditure, right,…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.