Join Mark Thomas for an in-depth discussion in this video Summary: Life-cycle processes, part of Cert Prep: ITIL 3 Foundation.
Okay now that we’ve talked about all the processes…let’s just do a little summary on each one.…We won’t go through details on them,…just want to show you what we’ve talked about so far.…Service strategy we had three processes.…We had the portfolio, we had financial management,…we had business relationship management.…Service design we had eight.…Service design coordination, service level management,…availability management, capacity management,…continuity management, information security,…and supplier management.…Service transition we had TPS…or transition planning and support.…
SACM or service asset and config.…Change management, release, knowledge management.…Service Operation we talked event management,…incident, problem, request, and access.…Then finally on continual service improvement,…one process called the seven step improvement process.…For every process you see up there in black,…the things that if you’re looking at the foundation exam…from a foundation course perspective,…if it’s in black what you have to know…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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