Join Mark Thomas for an in-depth discussion in this video Service portfolio, pipeline, and catalog, part of Cert Prep: ITIL Foundations.
- Okay, the concepts of what we call the service portfolio, the pipeline, and the catalog are very integral parts to your service management program. So, the service portfolio represents the ability and readiness of the service provider to serve customers and market spaces. Well, what does that really mean? It means that there are commitments in our investments into future, current, and retired services that we provide for the customer segments or the customer groups, and a lot of folks have a lot of different ways in which to look at portfolio. You could look at it in terms of time horizons.
What are we providing today, and what do we intend on providing, from a strategic perspective, at different time intervals? It could be one year, two year, and so on. We also may look at it from a financial bucket standpoint, although we don't really dive into it a lot at this portion of the presentation. But I think it's important for you to know kind of the relationship between these things. So, if a portfolio really represents that complete set of services, which includes the resources that are presently engaged, includes financial pieces of that, and so on, it's good to know that that portfolio has basically three different viewpoints to that, okay? The first what we have is what we call the service pipeline.
These are the services that are proposed or in development, and so, specifically, under consideration or in development for a given market space or a customer yet not available. It's basically talking about our future growth and our strategic look. Next we have what's called the service catalog. The service catalog are those active services that we support today. They're visible to the customer. The customer's consuming those services. We'll talk about a process called service catalog management, which you can kind of see the connection there, because it's the active services that we support there, so it's visible to the customer, and it's approved to be offered to the customer groups, and that's the service catalog viewpoint of this.
And then we have this thing called retired services. Now, retired services, they're either phasing out or they're fully retired. And so, a colleague of mine, she has explained it like this, when you're looking at what we're talking about between the three things. Let's take a look at the movie industry, for example. In the movie industry, you have a movie that actually is not a movie yet. Let's say it's a script. And then that script, it's not a movie, the intent is for that script to become a movie, and that's what you might consider your pipeline types of portfolio items.
Why? We're putting money, we're putting time, we're putting resources against that. The strategic intent is for that to be a live movie at some point. Now, that script becomes a movie. It's now playing. It's playing in theaters today. What would you call that? It's probably the service catalog. It's live or available for deployment. So, consumers or our customers can actually go see that or use that service today. Well, that doesn't stay in the movie theaters the entire time. So we may take a look at what happens once that movie is done playing and not playing.
What happens is it goes to DVD. And if you think about the cycle of the movie industry, and you can equate this to your own situation, years ago those movies went to VHS. Well, what happened? We went back, and we started to recycle this, and we put back into the service pipeline, and those VHS movies then became new, digitally remastered, and then we retired them, and we might have put them then in DVD and so on. So there might be a cycle for these services that you might look at as well.
So, those are the three pieces or the three views, I would call it, of the service portfolio. We call those the pipeline, we call them the catalog, and we call it retired services.
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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