Join Mark Thomas for an in-depth discussion in this video Service portfolio, pipeline, and catalog, part of Cert Prep: ITIL Foundations.
- Okay, the concepts of what we call…the service portfolio, the pipeline, and the catalog…are very integral parts to your…service management program.…So, the service portfolio represents…the ability and readiness of the service provider…to serve customers and market spaces.…Well, what does that really mean?…It means that there are commitments in our investments…into future, current, and retired services…that we provide for the customer segments…or the customer groups,…and a lot of folks have a lot of different ways…in which to look at portfolio.…You could look at it in terms of time horizons.…
What are we providing today,…and what do we intend on providing,…from a strategic perspective, at different time intervals?…It could be one year, two year, and so on.…We also may look at it from a financial bucket standpoint,…although we don't really dive into it a lot…at this portion of the presentation.…But I think it's important for you to know…kind of the relationship between these things.…So, if a portfolio really represents…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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