Join Mark Thomas for an in-depth discussion in this video Service portfolio management, part of Cert Prep: ITIL Foundations.
- Okay, Service Portfolio Management, the first process…we're going to talk about here,…in a line-up of service strategy processes we have,…this Service Portfolio Management really…is one of the most critical management system components…I believe, of the entire framework.…There's a lot of things that we do,…really lead back to that whole portfolio that we have.…So, the portfolio is that complete set of services,…and that complete set of services,…that are managed by the service provider, us,…is a portfolio of services that we provide.…So if you look at that portfolio,…it describes the services in terms of business value.…
Now remember business value means a lot of different things…to a lot of different people,…and so in that business value, we are actually…looking at things like the resources…that are engaged or being released…throughout the service life cycle.…So remember, the portfolio, you know,…there's costs, and there's different horizons…we're looking at in the future.…And so we're applying resources, people,…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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