Join Mark Thomas for an in-depth discussion in this video Service Transition: Phase and process overview, part of Cert Prep: ITIL Foundations.
- Okay, let's talk about part two on the processes…within the ITIL model.…We're gonna talk about some things around Service Transition…Service Operation, and get into CSI next,…so let's jump right into Service Transition.…We've already hit Service Strategy…in the Service Design Processes, but in Service Transition…if you recall from our earlier discussions,…we take the information that's in the SDP,…or the Service Design Package, and that's a major input…in the Service Transition, and what we do,…is we manage those changes for the services,…whether it's a new service, a changed service,…or whether we're retiring a service.…
It goes through these transition processes,…so that we can improve these…into the operational environment.…And so, with Service Transition, there're seven processes…that work on managing the change,…the build-test-deploy capturing knowledge,…with the associated deployment of that IT service.…So the output of this phase,…is essentially the implementation of service,…or the newer changed service, it's making sure…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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