Join Mark Thomas for an in-depth discussion in this video Service Transition: Goal, scope, processes, and key concepts, part of Cert Prep: ITIL 3 Foundation.
- So far we've talked Service Strategy.…We've talked about the next…life cycle phase, Service Design.…What comes out of Service Strategy and Design…is inputs into Service Transition,…are very key for us, because this gets…very complex in the Service Transition phase,…because the purpose of this whole transition phase…is to make sure that these new or changed services…meet the expectations of the business as documented…in the Service Strategy and the Service Design phases.…There are a lot of change related complexities…we're dealing with, and we'll look at these…as we go through the next couple key points.…
The objectives there, in order for us to meet…these objectives, there are some very important…things for us to be able to do here.…We need to plan and manage service changes.…We need to do this effectively.…Manage the risks related to those changes.…What are those possible risks we have…from a positive and negative aspect?…Successfully deploy those releases into the operation…or the production environment, or the supported…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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