Join Mark Thomas for an in-depth discussion in this video Service Strategy: Value creation, part of Cert Prep: ITIL® 3 Foundation.
- Okay, within Service Strategy,…we've talked about the processes,…we've talked about the key concepts.…Remember in Service Strategy,…one of the primary things we're getting…at is value creation, and this is very important…to our customers, and there are a lot of ingredients…and a lot of things we need to think about…when we're trying to determine value creation…and help to define what that is,…and even market what that value creation…is for our customer.…So, from a value creation perspective, take a look…at some of the characteristics of this value creation.…First of all, we have, they are defined by the customer.…
So, I would certainly agree that value,…I can't determine value,…my customer has to help me determine that value.…Too many times we try to assume what we think the value is,…and we may have an interpretation of the value of that,…but we may be looking at it the wrong way.…Remember value isn't always looked at strictly…from an outcome or strictly from a financial perspective,…it's a blend of many things.…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Beginner
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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