Join Mark Thomas for an in-depth discussion in this video Service Operation: Phase and process overview, part of Cert Prep: ITIL® 3 Foundation.
So far we've covered three of the phases of a life cycle.…We've covered service strategy,…service design and service transition.…Now it's time to get into service operation…and start talking about some of the processes…within service operation.…Remember, service operation, this is the phase…at which the services, they're visible,…they're being consumed by our customers…and by our users at this point.…So it's very critical that we're delivering these services…based on the agreements that we have,…those service-level agreements,…so we can meet those expectations…that the customers have.…
We need to make sure that we're restoring service…as quickly as possible and try to minimize…the amount of disruption to our customers.…These are operational things that we're focusing on.…Focusing on the business priorities.…Making sure that we're meeting those service levels…that were agreed upon and that we designed and serviced,…designed and transitioned over in service transition.…So we need to use our technical resources correctly…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Beginner
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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