Join Mark Thomas for an in-depth discussion in this video Service Knowledge Management System, part of Cert Prep: ITIL® 3 Foundation.
- The whole idea of this thing called the SKMS,…or Service Knowledge Management System has come up…a lot throughout this entire process and other phases.…As kind of a reminder, we talked about this in the…service transition discussion a little bit earlier.…SKMS covers a lot more than just that CMS or CMDB.…Remember the Configuration Management System…with one or more or tools or databases, CMDBs.…It could include the experience of staff,…your people matters, the information and…knowledge matters that you have in the organization.…
You can have information about peripheral matters,…the weather, suppliers' and partners' requirements.…Since I'm on kind of that subject, think about…some of the things that we might have in here.…While we're in the SKMS, we talked about the CMS,…we talked about that including one or more federated CMDBs.…We had something called an…Availability Management Information System.…We had this Information Security Management System.…Some other things we have are…Supplier and Contracts Management Information System.…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Beginner
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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