Join Mark Thomas for an in-depth discussion in this video Service Desk organizational structure, part of ITIL Foundations.
- There are a couple of types of service desk…structures that you may want to consider,…and each of these structures is largely dependent…on the organization, on your organization,…the objectives, the geographic dispersion,…the technology available to your…organization for this type of structure.…So, let's talk about the first one,…it's called a Local Service Desk.…The easiest to understand really,…the Local Service Desk is essentially co-located or…physically close to the user population that it supports.…So, one building, one service desk, everybody's here,…kind of in the same location.…
Pretty easy concept to get, but you could,…if you have multiple locations across the globe,…you'll have separate local service desks, right,…who may be isolated from other service desks.…So therefore, one of the other forms that you might…want to look at is called the Central Service Desk.…So, what the Central Service Desk is,…creates a hierarchy so to speak,…where you may support local offices,…and you may support other local service desks,…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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