Join Mark Thomas for an in-depth discussion in this video Service Catalog key concepts, part of Cert Prep: ITIL® 3 Foundation.
- Okay, we talked design coordination and service design…the next process we have is the service catalog.…It's created a lot of buzz in the last couple of years…the service catalog is, if you think about it,…and as I talk about service catalog a little bit more…you will see that without a service catalog,…you don't have a collection or you don't have a way…to document, identify those active services…and your customers have no clue…what those services really are.…So I had a lot of experience around service catalog.…
So what we really needed to do…is first we needed to understand what…our own services are, cause some folks don't even know that…and it's part of that whole portfolio that we discussed…we need to make sure that the customers see…what those things are as well.…So, the service portfolio, I'm sorry, the service catalog…is there to provide a single source…of consistent information on all operational services…and those prepared to be run operationally…and to ensure that it is widely available…to those authorized to access that service catalog.…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Beginner
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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