Join Mark Thomas for an in-depth discussion in this video Service Asset and Configuration Management, part of Cert Prep: ITIL Foundations.
- The first process we talked about was called transition…planning and support as a part of service transition.…Let's talk about what I feel is a very very important,…very powerful, very complex process,…Service Asset and Configuration Management.…SACM, or Service Asset and Configuration Management,…provides, what we call a logical model of the IT…infrastructure by controlling, excuse me, by defining…and controlling service assets and components,…and maintaining accurate records in the…Configuration Management System.…Well, what does all that mean?…Well, we're gonna talk about that…over the next several pieces of this.…
I think it's important to start off with the objective,…to understand what the objective here of SACM is.…It's ensuring that IT assets, are number one, identified.…We've got a lot of assets out there,…identify what those assets are.…We control those, we care for them.…So, when we look at this, we're talking about…recording, reporting and auditing.…So, you know, you always hear about this asset list,…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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