Join Mark Thomas for an in-depth discussion in this video Qualification scheme, part of ITIL Foundations.
- In order to practice, in order to manage in the world of Service Management, you have multiple processes, you have multiple phases of the life cycle, you really need to have a good foundation and levels of training to help you understand some of the core concepts and some of the advanced concepts within the ITIL framework or the ITIL model. So what we have up here is essentially, your journey towards what might be called an ITIL Expert, if that's the path you choose to take, if you're going towards an Expert path. So if you look down here at the bottom, you've got the blue bar, and it says ITIL Foundation for Service Management, that's the class we're sitting in right now.
This is the ITIL foundation level course. I want you to notice something here, there's a little two next to it, and that two is, you get two marks or two credits, towards Expert path designation, if again, if that's the path you're going down. So, you have to have this foundation level course in order to go to one of these intermediate level courses, so let's talk about the intermediate courses here for a second. A lot of these initials won't make a whole lot of sense to you right now, however if you want to go down, say, a life cycle module path, in the life cycle, and we'll learn this in a little bit in some other training we have, you have Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, those you get three credits for those courses.
Now, in order to be really to have a real good, holistic backing of how all of this ITIL stuff comes together, it's really good, and it's very beneficial for you to go down a path like this, now however, the life cycle module courses are really focused on the managerial level, it helps you manage that phase of the life cycle. It doesn't get real, real deep in the activities on each one of the processes. So it's really more of a managerial type of level. So, for each one of those courses, you get three credits or three marks.
Now, you can go down a deeper path, more of a practitioner type of path. And this practitioner path is what we literally call the capability modules, and the capability modules, you notice they're four credits, or a little bit longer course, and they spend a lot of time jumping into the process, looking at the activities, and how those pieces come together. So depending on your goals, whether you're looking at the life cycle from a managerial aspect, or from a practitioner aspect, that might help you choose the path that which you want to go to.
Now, the, technically, the terms here SOA stands for Service Offerings and Agreements, you've got PPO, Planning, Protection and Optimization, RCV, Release, Control and Validation, and OSA, Operational Support and Analysis. Those are four-point courses. Now, what you'll see is, once you finish, and you get the requisite number, 17 to be exact, at this intermediate level, one of the required courses, now you can pick either path, but you do have to go through what's called the MALC, Managing Across the Life Cycle, it is the Capstone level course worth five, basically five credits here, and that is the, once you finish that with the exam, and you have accumulated 22 total points, you then can be designated as an ITIL Expert.
That is the path towards Expert. Can you mix and match? You sure can, if you'd like. Now there may be some folks who are focused in certain areas of managerial aspects, and some detailed aspects over here on this side, but what that does is it gives you a focus on some specific processes as opposed to the entire life cycle in general. So, you can pick your path, go with the capability path, you can go to life cycle path, of course you have to have MALC, once you get 22 total credits, you then are looking at the ITIL Expert designation, okay?
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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