Skill Level Intermediate
- Hi, I'm Mark Jacobs, Cisco instructor here at Interface Technical Training, and these videos that are coming up here are gonna be talking about network troubleshooting. The idea being that if you're pretty much the new guy, which if you're watching introduction to networking style videos, you probably will be the new guy, at least for awhile. What happens is, when you're the new guy, if something breaks, your phone rings. So, the idea behind network troubleshooting is, you don't want to attack a troubleshooting problem without a plan. Have a plan of attack, top down, bottom up, start in the middle and work your way, but you wanna have a plan.
You also want to keep track of what you're doing as you do it so that you can backtrack if you have to. But, the idea behind these upcoming videos is to show you that mindset of having a plan, documenting what you've done so you can repeat it, and to be able to solve problems quickly, 'cause that's the other piece of this that matters. If you have people hanging out waiting for you to fix it for them to do their work, their whole goal is get it fixed quickly. So take a look at these videos and I will say you will become a much better network troubleshooter.