Join Mark Thomas for an in-depth discussion in this video Main concepts of the service life cycle, part of Cert Prep: ITIL Foundations.
- What are some of the main concepts…of the Service Lifecycle in the ITIL framework?…I need glasses, almost, to look at this,…and you probably do to, but…let's kind of look at each one of these things…just at a very high level.…This first one we have…is what we call Service Strategy.…Remember we taught Service Strategy…as being one of the initial phases…of the Service Lifecycle.…There are some processes in Service Strategy…that we'll cover throughout this course,…Processes like Strategy Management,…Financial Management for IT services,…Demand Management,…Service Portfolio Management,…and Business Relationship Management.…
Part of the foundation level, of course.…Actually, in the exam, you will only actually…be examined against Financial Management,…Portfolio Management,…and Business Relationship Management,…those three.…Those are the processes…that make up Service Strategy.…Some key concepts,…of course, we'll talk about that…throughout the course,…things like Utility and Warranty.…It's really all based on that value proposition…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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