Join Mark Thomas for an in-depth discussion in this video Interfaces with Service Level Management, part of Cert Prep: ITIL Foundations.
-Okay, still service level management,…part of service design,…interfaces with service level management…and other processes.…It should have already hit you that service level management…can have a relationship with every process…that we have in the ITIL framework.…Let's talk a couple that seem to be pretty important to us…let's look at availability management first…availability and we might also talk about…service continuity management as a part of that,…so making sure that we analyze and confirm…the customer requirements, what are the needs…for availability management so that those can be…clearly understood and documented.…
Capacity and demand management, capacity is ensuring…we have the right amount of resources to support…the demand needs from the business…or from the customer group, okay?…So we're looking at patterns of business activity,…what are the service levels that are associated with those?…BRMs, business relationship management,…we talked about this a lot, is the strategic focus…ensuring that we have the communications…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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