Join Mark Thomas for an in-depth discussion in this video Integration of the five core phases, part of Cert Prep: ITIL Foundations.
Okay five phases in the service lifecycle, and it starts with service strategy, goes to service design, service transition, service operation, continual service improvement. Each one of the phases, as we’ve discussed in previous segments, they take inputs and they also provide outputs, so they depend on other phases. May not necessarily be a lot of stuff, but there’s maybe some just subtle dependencies they have, it may be a major dependency they have. If you take a look at just kind of at high level, let’s talk about how these dependencies really come together.
If we look we’ve strategy, design, transition, operation, CSI, right? They’re all providing the next phase, and outputs which becomes an input into that. Of course, there’s a requirement, one of the things that I want you to notice here is over here on the side we’ve got this thing called the service portfolio. That service portfolio, which includes service catalog that is the one single integrated information source for us for all of those services, and all those activities that we have there.
That portfolio, see the connection between each one of these phases, and the portfolio in the catalog. It’s very important for you just to really get an understanding that before I can have a real true service operation phase I have to make sure that we’ve got the information from the service transition, which comes from the previous phases there. Understanding that service strategy has the strategies, the policies, and design has the architectures, transition is testing and deploying, service operation is achievement against those targets, and we’re always having this feedback mechanism.
Each one of these core phases integrates with each other.
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.