ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
- Hi, I'm Mark Thomas. Welcome to the ITIL Foundation course, ITIL 2011 version, Foundation courses. As many of you guys out there may have heard, that the ITIL infrastructure library has become the de facto framework in our IT service industry around IT service management. The course that you are about to look at, we have broken out into several modules, eight modules to be precise, and each one of those modules will be broken down into smaller information sub-sections.
So, we'll walk through each one of those over the next several video pieces that we have here. So, the ITIL Service Management in module one, some of the objectives that I want to talk about for the entire course. First, is we want to make sure that we understand and that I provide you an overview of the core components of the service management life cycle as described by ITIL. One of the primary focuses of ITIL is really around the service and the life cycle that those services go through. So, we'll make sure that you have a good understanding of what those life cycle phases are, as well as the processes that are part of those phases.
Talk about the relevance of IT service management to your organization. What we'd like to do here is bring up some specific examples, some history that I may have around ITIL to help you understand some of the basic concepts so that you can not just, so that you don't just learn the model, you understand how to apply the model across your organization. And then finally, this is also a preparation for the Foundation exam. We'll talk a little bit more about what the exam consists of here in just a few minutes. But those are overall objectives.
So, what I'd like for you to do is prepare yourself for the exam and I really want you to understand what this ITIL stuff is all about. From a schedule standpoint, on the next slide, some of the main topics that I want to talk about, that we'll be going through over the next several videos. Number one, like I mentioned before, the service life cycle. You'll hear me talk about things like service strategy, service design, service transition, service operation, and continual service improvement. Now, that may be foreign to you today, but as soon as you walk through several of these videos, those will start to make a lot of sense to you.
So, we'll talk about those life cycle phases. We'll talk about capabilities and resources organizations should have to help drive services and drive them through their life cycles. We'll talk a little bit about quality, quality of processes, quality of services and so on. We'll talk a little bit about some of the, we really don't have the practice questions as a part of this video, but as an ITIL Foundation course that you might go to here at Interface, you are given practice exam questions as well as a sample review of what the exam might consist of.
So those are what we're gonna cover in the course, for the next several modules. We'll talk, we'll break each one of these pieces down and I hope you enjoy it.
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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