Join Mark Thomas for an in-depth discussion in this video Governance, part of Cert Prep: ITIL® 3 Foundation.
-Okay governance.…Governance can is served primarily with ensuring that…there's an appropriate management framework…for making sound decisions in an organization.…So if you think about the ITIL framework…with the many checks and balances that we have,…it seems appropriate that we're following…very good practices from a governance perspective.…However there's some things that we wanna make sure…that the governance program actually does for us.…And that is in the yellow box right there…at the top of that slide that we are ensuring that policies…and strategies are actually implemented…and their required processes are correctly followed.…
So having decision criteria, having levels of decisions.…Making sure that we understand organizational…decision rights and thresholds…and accountability of those decisions.…And understanding who can make decisions…under what circumstances and so on…as part of an overall governance,…enterprise governance model.…So there's three types that we have.…We have what's called enterprise governance,…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Beginner
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.