Join Mark Thomas for an in-depth discussion in this video Functions overview, part of Cert Prep: ITIL® 3 Foundation.
-Okay, the last module had module number eight…service management functions so you might remember…we talked about functions earlier.…So, a function is that logical concept…that essentially refers to the people and automated measures…that execute a defined process,…remember processes are gonna flow through these functions,…so I like to think of this as a unit of organization…designed to do certain types of work.…They have their own work methods,…they have their own tools and they own knowledge…to be able to handle those…types of processes that come through.…
It can be broken up into several departments,…teams or groups or may be embodied within a single unit.…So those are some of the things around…what we are talking about on the functions.…So there are four functions within the model…that we've talked about so far…and we will go a little more depth on these.…We've got the service desk, we have technical management…we've got application management…and then you see overlapping technical and application…we have what's called IT operations management.…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Beginner
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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