Join Mark Thomas for an in-depth discussion in this video Five aspects of Service Design, part of Cert Prep: ITIL Foundations.
- So, we're in the service design phase,…which we covered just a few minutes ago.…Service design is where we take…the outputs of service strategy.…We're now applying those as inputs into service design.…So, let's talk about something called…the five aspects of service design, okay?…So, when we're looking at the aspects of service design,…not every change within your infrastructure…needs a formal design, not all the time,…but the activities should be considered…in going through a design type of phase for this.…
So, I want you to consider these…five aspects of service design.…Number one is the service solutions.…What is the service solution…for the new or changed services?…So, designing those, functional requirements,…resources, and capacities.…This is a formal design,…so, you have a lot of different types of…documents that you might have,…which you'd go through, through your life cycle.…So, functionality being one of those,…nonfunctional requirements.…There's a lot of things that might be involved in this.…So, a clear output of this particular aspect…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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