Join Mark Thomas for an in-depth discussion in this video Data, Information, Knowledge, Wisdom structure, part of Cert Prep: ITIL® 3 Foundation.
- Knowledge Management uses a structure…that we call the Data to Information to Knowledge…to Wisdom Structure,…DIKW or for short [dick-wa].…If we take a look at this at the…different levels that we have,…we have data.…What is data?…The street facts.…Typically we capture that information…in a database, right?…These are X's and O's…and pluses and minuses.…There's a layer in the architecture…that we have for this.…We have information.…We provide context now to that data…in the form of an email,…in the form of a document…or a spreadsheet or so on.…
The next level we have is what's called knowledge.…Now knowledge helps us make decision making.…We can actually make decisions…and it comes in the form of experiences,…insights, and those types of things…that we can apply data and information…to make decisions.…Then we have the wisdom layer.…Wisdom applies that knowledge…and it's contextual.…It's very important to understand…knowledge is within the context…of the decisions that you're trying to make.…Data, information, knowledge, and wisdom.…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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