Join Mark Thomas for an in-depth discussion in this video The Continual Service Improvement model, part of Cert Prep: ITIL Foundations.
- The continual service improvement model, or the CSI model.…Love this model.…It can be applied, it doesn't have to be IT-centric,…you can apply this model across business,…across IT, across any of the functions that you have.…Very easy to understand.…Think about this, if you have an improvement…initiative, if you are really just trying to…understand the cycle that you would go through,…basically the CSI model, I think, is the…perfect place to turn for you.…So it's basically a few steps that we'll walk through.…
The first step here, what's the vision?…Any type of improvement initiative you need…to understand at a very high-level,…where is it that we want to be with…this stuff from a vision standpoint?…So inputs to that, business vision,…mission goals and objectives, makes sense so far.…Next step, where are we now?…Well you want to take a baseline,…basically an assessment of the current state.…"Here's where we actually sit right now."…Remember that baseline we talked about from a…measurement standpoint, so that we have a set of data…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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