Join Mark Thomas for an in-depth discussion in this video Continual Service Improvement: Goal, process, and key concepts, part of Cert Prep: ITIL Foundations.
- Okay, we've walked through strategy, design,…transition, operation.…The last phase of the life cycle we want to talk…about is CSI, or continual service improvement.…I want to be careful about calling it the last phase,…because technically it's not really the last phase.…If you think about it, CSI touches…every phase of this life cycle.…In fact, you could argue that CSI is also…the first phase of the life cycle.…Why?…Because in order for us to do strategy,…design, transition, operation, we need…to understand the basic questions of why…and how do we plan on even improving…these throughout their life cycles.…
So it's important to understand that.…So therefore, the goal of service,…or excuse me, the goal of CSI, to ensure…the service management processes continue…to provide value for customers through the…continual evaluation and improvement…of the quality of those services.…So let's talk a little bit more about CSI,…some of the purposes, or the purpose of CSI,…to improve process effectiveness and efficiency…as well as cost effectiveness.…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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