Join Mark Thomas for an in-depth discussion in this video Components and phases of a service life cycle, part of Cert Prep: ITIL® 3 Foundation.
- The core components to the ITIL…or to the life cycle owning service management.…You see right here is what we call the ITIL Core.…We call those by phase names.…We call those Service Strategy.…I'll talk a little bit more…about each of these in a little bit.…As we see here upon the Service Strategy side,…these are phases of a life cycle that a service go through.…The second one we will go through is…what we call Service Design.…The third one we go through is what we call Service…Transition or what we might call, I'll call ST.…
We have Service Operation or SO.…We have CSI, Continual Service Improvement.…It's important to note here.…Even though I drew them in a linear fashion,…it's very important for you to know that each one…of these phases does have an interaction with each other.…For example, CSI doesn't just fall…at the end of the spectrum.…It is a parent through all phases of the life cycle.…I'm going to tell you a little bit about…what each one of these phases.…We'll cover more in depth throughout this course.…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Beginner
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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