Join Mark Thomas for an in-depth discussion in this video Change models, part of Cert Prep: ITIL Foundations.
- Okay, so we are still in change management…as part of service transition.…I once did some interviews when doing an assessment…of some processes for an organization…and we started looking at change management.…I interviewed 13 different people,…13 people about the change management process.…But you'll never guess how many versions…of the change management process I got.…It wasn't 13, it was somewhere around 17.…There were so many different versions,…there wasn't a single change management process.…
Now what I was looking at was a single process,…but this organization didn't realize how to set this up…with multiple change models and there's…different change models that you can have.…So understand that a process,…there are deviations to a process,…authorized deviations to a process,…for certain types of changes.…For example I would handle the change process…for let's say a large enterprise application resource,…enterprise resource planning,…let's say like an Oracle or SAP.…
I would handle the approval process for that differently…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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