Join Mark Thomas for an in-depth discussion in this video Change management interfaces, part of Cert Prep: ITIL 3 Foundation.
- One of the things I really want you to understand…about change management are the interfaces between…change management and other processes…because this is a very integrated process out there.…So let's talk about some of the main interfaces…that you might see out there.…The fist one is what we call SACM,…you might remember what SACM was…that was service asset and configuration management.…There is definitely a relationship here because…now change management is approving changes…to configuration items at which…service asset and configuration management…is controlling those CIs and storing…that information in the CMS.…
So there is definitely a relationship there, we see,…with SACM and change management.…RDM, release and deployment management,…releases are the build test deploy portion…of the deployment of the change.…What is the relationship there?…Remember we saw in the activities that change actually…might be doing authorizations and approvals…at certain points during the deployment process,…so definitely a relationship there.…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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