Join Mark Thomas for an in-depth discussion in this video Availability management, part of Cert Prep: ITIL® 3 Foundation.
Okay, so we finished up the third of our…processes here, service level management…under service design.…Let's start getting on availability management.…Availability management is, if you boil it down,…I like to call this uptime, okay.…Uptime and availability of services and components,…and we need to agree on these with…our customers for current and future…availability needs that the customers have…for their services.…So the scope of availability management.…The scope covers the design, the implementation,…the monitoring, the measurement, management…and improvement of the IT service and the component…availability and make sure we extend…that across the entire life cycle.…
Service availability, component availability.…This is one of the things we initially struggled with…in one of the data centers I worked in,…because many of the folks were really…concerned with component availability,…which is good, right?…Component availability, we need that.…But we have those component support services.…What my customers were concerned with was,…
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Beginner
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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