Join Mark Thomas for an in-depth discussion in this video Application management, part of Cert Prep: ITIL Foundations.
- Okay, we covered Service Desk, Technical Management, IT Operations, and overlapping, you know, within the technical and application, that's IT Operations, and we have the last piece here, we'll talk about Application Management. So, Application Management, so if you think about this, Application Management's responsible for managing applications throughout their life cycle, as a function, and the activities necessary for managing these apps can be performed a lot of different technical groups, so, they're the keeper of the technical knowledge and the expertise related to those applications that are used for the business.
So one of the things that's interesting, is many times, I hear folks confuse an application with a service, that is not true. An application can support one or more services, so I've had folks say, "Here's our list of services," and it's their application list, remember an application, think of it like a shared service almost, a shared application, so this application can support many of those. So, what is Application Management really doing here? So, couple of things we have is they're the custodian of the technical knowledge and expertise around managing applications.
We said the same thing about Technical Management around the technology pieces, right? So we're in the same thing on the application side. So we have the resources here to ensure that we can look at design, build, transition, operate, and improve services for those applications. To ensure that we have the right mix of staff to be able to do that. Balance resources and costs, and adds value cos this group may be helping us with the build-vs-buy decision in many cases, okay? Because there may be resources that we need that we don't have, or we've determined that we can't support this in the future, we may wanna go to a buy kind of situation.
So, what do we wanna do here? Make sure that applications are well-designed, right? Cost-effective, they're resilient applications. Functionality is readily available to meet those requirements, the functional requirements of those applications, have the skills to maintain it, and apply those skills to quickly resolve failures. Just like when I talked about Technical Management, I need you to handle incidents associated with the application that are escalating, handle problem tickets that are associated with that specific application that you're assigned to.
So that's overall, kind of the high level of what Application Management's about, now let's take a look, we've got another piece here we want to look at the organizational structure of Application Management. Okay, so organizationally, Application Management, will work with Application Development in many areas, but they do have a different role. So let's take a look at what those different roles are. So first we've got Application Management. And also we have Application Development. What's the difference between those? So we take a look, let's start with Application Development first, because Application Development generally what I consider, it deals with more of the construction.
Right, it's the building of those applications, so whatever development methodology you use, whether that's waterfall, whether that's agile, making sure that you're aligning that with the service life cycle of the actual services, so we're looking at construction, follows the lines of the business, okay, and designing and developing solutions for the business. Application Management, as the way I see it, is more of the ongoing support, right? It's a, it is now in operation just like a service in operation, we're supporting that lines with the technical management, so we're, kind of the next level of support, if you will, to handle application incidents and so on, that the service desk has escalated up, okay? So, what we've just done, is we've covered four of the functions, and what I wanna do is just do a very quick, kind of overview with each one of those in the next, very short video, okay?
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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