Join Mark Thomas for an in-depth discussion in this video The 4 Ps of service design, part of Cert Prep: ITIL Foundations.
- Okay let's talk about something called the four Ps of service design. - You have have also heard this called in other areas people process technology. Well we wanna have a little bit more focus on these areas and we call them the four Ps of service design. They're people, process, products and partners. So a core focus area for managing the service life cycle is to use these four areas to help us support and plan for business value.
You'll notice business value comes up a lot. So let's take a look at what each one of these are. So first of all we've got people. Who does what? What's the organizational roles, the responsibilities, the authorities of the folks involved, of the resources involved? What are their local cultural impacts? So those are the things you're thinking about as far as the people side of the house. The process side refers basically to what the organization does. The structured set of activities. The organization's process that's used to fulfill the business requirements, satisfy the business needs and stay in business essentially.
So the third one we have is what we call products. And the products, think about these as the tools and the infrastructure. So some examples here are the systems, the networks, and the tools. That was also kind of thinking about the technology on the people, process, technology. That's what we're talking about on the products piece. And then finally we have partners, which is really truly a sourcing strategy. This is not vendor, this is partner. This is supplier management stuff. Because remember we may be doing a build versus a buy type of scenario, so this helps us understand based on that strategy of the partners side.
So think about it this way, if an organization knows what has to be done. Right if we're talking about on the what has to be done side we're basically talking about the process side. That's what has to be done. Has the skills in place to do it, the people side of the house. Creates supporting infrastructure, the products. And make sure that we have the appropriate suppliers or partners in order to provide those.
Those are what we call the four Ps of service design. People, process, products and partners.
ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.
Skill Level Advanced
Qualification scheme3m 51s
1. Service Life Cycle
2. Service Management as a Practice
3. Key Principles, Models, and Concepts
4. Life-Cycle Phases
5. Life-Cycle Processes: Part One
6. Life-Cycle Processes: Part Two
7. Service-Management Functions
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