Contacting us

- [Instructor] If you're experiencing a problem that you can't find a solution to by searching our FAQs, you can first go down to the bottom of the footer and select support, which will take you to this page. And from there, click Contact Us. And begin by selecting the proper department from the drop down menu to make your question reach the right support staff in a timely manner. As you can see here on the right, our customer service and technical support teams can help answer questions regarding your account, billing, and receipts.

Ask questions about our website, mobile apps, video players, downloading exercise files, and more. If you choose our feedback department, you can comment on our training and website or request a course on a topic. Select the department and just fill in the appropriate fields. Note that the asterisks indicate a required field. If your question relates to a particular course you're watching, please do select it from the course menu and let us know which video you are having problems with.

Your course history will appear in this drop down menu. Then, enter a subject for your email. And type your question below. Once you're ready, type the text in this little box here of what you see up above, and then click send message. Customer service and technical support questions are answered within about two business days. If you need more immediate help, you can also call us at the numbers listed below.

Note that our customer service hours are in Pacific Standard Time.