From the course: Six Sigma: Black Belt
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Overview of the Measure phase - Minitab Tutorial
From the course: Six Sigma: Black Belt
Overview of the Measure phase
Once a Define phase has been completed, the next phase of your project is the Measure phase. Let's say from the Define phase, your project is to reduce long and inconsistent processing times. So, how long and how inconsistent are they? That is why you need a Measure phase, to measure and understand just how bad the problem is. The main focus of the Measure phase is to measure the Y in Y equals f of x. The steps that make up the Measure phase are, first confirm the Y in Y equals f of x by reviewing all the outputs from the Define phase. Next, describe and map the current as-is process. You do this by starting with a high-level process map, then decompose the process as needed, using detailed process maps, or Swimlane deployment maps. Make sure that process owners and other key process stakeholders are involved. Then, you can determine what's critical to customers. In other words, develop your CTQs, or critical to quality requirements. A voice of the customer, a VOC analysis, is used to…
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