From the course: Leading a Customer Service Team
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(gentle music) - [Narrator] If you made it this far, congrats on finishing this course and investing in yourself. As you may already know, your learning doesn't stop here. The world of leadership and the world of customer service is vast. So, if I were you, here's what I'd do next. Check out the International Customer Management Institute's website or ICMI. ICMI offers a host of resources and information for training, metrics, performance information, and research you can tap into. Also, the Professional Association of Customer Engagement, or PACE, is another organization you can check out. You can also pick up a copy of what I consider the definitive book on contact center management. It's called "Call Center Management on Fast Forward," by Brad Cleveland and Julia Mayben. So that's it. I invite you to stay in touch. You can connect with me on LinkedIn. I'd love to hear from you. Good luck and get excited about the…