Leading a Customer Service Team
With Darren Lyons and Madecraft
Liked by 3,238 users
Duration: 43m
Skill level: Intermediate
Released: 7/9/2020
Course details
Learn the skills and methods of top customer service leaders, and find out how you can develop a customer service dream team. In this course, customer service expert Darren Lyons shares how to hone your management skills and lead a customer service team to success. Drawing from a decade of experience, Darren explains how to maximize relationships and get the most of your people. You can learn how to build processes that help the team grow and authentically connect with customers. Finally, Darren shows how to measure and build a performance culture on your team.
This course was created by Madecraft. We are pleased to host this training in our library.
This course was created by Madecraft. We are pleased to host this training in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructors
Learner reviews
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Rita Ubajekwe
Rita Ubajekwe
Customer Care Specialist | Empathetic problem solver| CRM expert| Active Listener
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Rennie Murugan
Rennie Murugan
Relationship Manager: Nedbank Card Acquiring - Corporate
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NKOTANYI Francis
NKOTANYI Francis
Passenger Service Manager, NIRO Gambia
Contents
What’s included
- Learn on the go Access on tablet and phone