Leading a Customer Service Team
With Darren Lyons and Madecraft
Liked by 3,236 users
Duration: 43m
Skill level: Intermediate
Released: 7/9/2020
Course details
Learn the skills and methods of top customer service leaders, and find out how you can develop a customer service dream team. In this course, customer service expert Darren Lyons shares how to hone your management skills and lead a customer service team to success. Drawing from a decade of experience, Darren explains how to maximize relationships and get the most of your people. You can learn how to build processes that help the team grow and authentically connect with customers. Finally, Darren shows how to measure and build a performance culture on your team.
This course was created by Madecraft. We are pleased to host this training in our library.
This course was created by Madecraft. We are pleased to host this training in our library.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
-
Showcase on your LinkedIn profile under “Licenses and Certificate” section
-
Download or print out as PDF to share with others
-
Share as image online to demonstrate your skill
Meet the instructors
Learner reviews
-
Rita Ubajekwe
Rita Ubajekwe
Customer Care Specialist | Empathetic problem solver| CRM expert| Active Listener
-
-
Contents
What’s included
- Learn on the go Access on tablet and phone
Similar courses
Download courses
Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.